We recommend setting up your email accounts as POP3 rather than IMAP. What’s the difference?

The graphics below are from Outlook, but should give you an idea of what to look for if you use a different email program. However, if you still need help, we have links to How To Guides below.

Email Configuration Settings:

Incoming mail server: mail.josiesque.com
Outgoing mail server: mail.josiesque.com
Your Username is your full email address ***@yourwebsitedomainname.com

Email Configuration Settings

Outgoing mail server does require authentication.

Outlook Outgoing Server Settings

Incoming mail port: 110 for POP3, 143 for IMAP
Outgoing mail port: 25 (if 25 does not work, try 26); AT&T Uverse uses Port 465

Outlook Server Ports

** No SSL boxes should be checked **
Note: Sometimes your ISP want’s this checked. So if you have an issue with your outgoing email, check this option.

POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not do the same on the server. This means that future mail downloads with POP3 will show all messages as unread.

IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to in the email application will do the same in the server; if you delete it in your email application, it’s deleted from the server and can’t be retrieved.

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Are you having issues sending and receiving emails? I’m on a Blacklist, Now What?


Additional Resources:

Check emails from other accounts using your Gmail account
If you have multiple email accounts, you can check them all in Gmail.

Account Configuration for Thunderbird
Video: http://youtu.be/RsqsItX6eTU


Email Support Policy
We are not an IT company. We provide hosting and email services and will provide you with the settings you need to manually put into your PC software and mobile devices (information above). We are happy to try and help with info we have and send tutorials. However, we are not experts on the many different versions of 3rd party email client software or the settings for the large variety of mobile devices.

If there is a situation where you can login to our mail server and send and receive email through an Internet browser, and you have all the correct settings on your system but are still having an issue with your email working, it is probably a local issue (pc, network, router settings) on your end and you may need an IT professional to come to your location and help you. Likewise, you may need to talk with your tech support on your phone service to find out where to configure settings on your phone.

Proper Care and Handling of Emails
You are responsible for proper and safe email behavior. Don’t use PDF attachments to email over 20 people at time. This will target you as a spammer on many mail servers and can result in your domain being blacklisted, preventing ANYONE from receiving your email. If you have a newsletter you want to send out in a mass email please use a newsletter application like Constant Contact, Vertical Response, Mail Chimp, etc… these applications fly “under the radar” of spamming filters on most mail servers. See more information here.