WordPress Support Services
Complete Support Packages for Your Website, Hosting, and Email.
At Website Design Austin Texas, we’re more than just an web design and digital marketing company.
With our reliable and dedicated support team, we provide website maintenance, SEO optimization, and security services as well as website hosting, email, and much more!
Choose a support package that best fits your business needs.
You'll have peace of mind with our customer care support on your side.
All Support Packages Include
Reliable and Fast Website Hosting
Our clients are hosted on dedicated servers with special software installed for fast loading websites. Our web servers are continuously monitored, updated, and maintained by our staff.
Discounts
Our packages include discounts for multiple websites and multiple website services including web development and SEO.
Local Dedicated Support Team
Our support team is only an email or phone call away to help you with your website or email.
Routine Website Backups
Revert your website to a previously saved version whenever needed.
Security Updates
WordPress and the plugins you use are constantly receiving updates to improve performance and fix security issues. Our WordPress experts handle all the updates keeping your website up to date and secure.
Package Customization
Don’t see the service that you need in our packages? Need more Support time? Not a problem. Our team will work with you to create a custom package that fits your company’s specific needs.
Yes, we offer a 10% & 15% discount for each additional site depending on the support plan you are on.
Absolutely! We have dedicated web servers for our clients only, making your website load very fast! We also find it’s extremely invaluable for your hosting company to be the same company that takes care of your website needs. This allows us to have immediate access to solving any issues and to provide optimal support for our clients.
No, we do not have contracts for support. We want our clients to stay with us because they want to, not because they have to. Over 50% of our clients have been with us for 10+ years, 25% for 5+ years.
Absolutely, you can upgrade or downgrade your account at any time. If you want to make a change to your account please contact support and we will update your account accordingly.
We understand how important it is to have a well-functioning website for your business and that’s why all support packages provide free malware cleanup as well as free website hack clean up.
Yes, WooCommerce is awesome! We have been using it since it was invented.
Once you have an account with us we will create a login for you so that you can contact support directly through our Support Dashboard. You can also contact support via email at updates@josiesquesupport.com or by phone at 512-295-6816. However, the most expedient way to contact support would be through your support dashboard.
Absolutely, we love to build new websites for clients. Read more about our website design services, and check out our most recent work.
Website support time includes technical support on:
- guiding you on how to make changes to your website
- adding/changing content
- adding/changing out images
- creating new pages/posts
- CSS modifications
- custom support videos
Website support time does not include custom development, (PHP, plugins, themes, etc), updating custom code, graphic design or building out a new website or subdomain.
Yes, we’ve been providing SEO services for almost two decades and our SEO consultations are always free!
We love supporting nonprofits. We provide all non-profits ( with proper documentation) a 10% discount on all services we provide, not just the support packages.