WordPress Support Services

Complete Support Packages for Your Website, Hosting, and Email.

At Website Design Austin Texas, we’re more than just an web design and digital marketing company.

With our reliable and dedicated support team, we provide website maintenance, SEO optimization, and security services as well as website hosting, email, and much more!

Choose a support package that best fits your business needs.

Service
Hosting 
Email 
Core Files & Plugin Updates 
Backups 
Website Recovery 
Storage Space
Website Security 
Unlimited Hacks & Bug Fixes 
Malware Scan 
Premium Plugins 
Website Support Time 
Customer Portal Access 
Staging Site 
Faster Website Speed 
Performance Monitoring 
Google Analytics Integration
Monthly Website Performance Reports 
GeoIP Enabled 
E-Commerce Support 
Onsite Search Engine Optimization 
SEO Campaign 
Development Discount 
Multiple Website Discount 
 
Basic
$149 per month
Hosting 
Core Files & Plugin Updates 
Backups 
Website Recovery 
Storage Space
5GB
Website Security 
Unlimited Hacks & Bug Fixes 
Malware Scan 
Premium Plugins 
Website Support Time 
30 Minutes / Mo 
Customer Portal Access 
Staging Site 
Faster Website Speed 
Performance Monitoring 
Google Analytics Integration
Monthly Website Performance Reports 
50% discount 
GeoIP Enabled 
E-Commerce Support 
Pay As You Go
Onsite Search Engine Optimization 
SEO Campaign 
5% discount
Development Discount 
Multiple Website Discount 
10%
Advanced
$249 per month
Hosting 
Core Files & Plugin Updates 
Backups 
Website Recovery 
Storage Space
25GB
Website Security 
Unlimited Hacks & Bug Fixes 
Malware Scan 
Premium Plugins 
Website Support Time 
12 Hours / Yr 
Customer Portal Access 
Staging Site 
Faster Website Speed 
Performance Monitoring 
Google Analytics Integration
Monthly Website Performance Reports 
GeoIP Enabled 
E-Commerce Support 
3 Hours / Yr
Onsite Search Engine Optimization 
SEO Campaign 
15% discount
Development Discount 
Multiple Website Discount 
15%
Premium
$449 per month
Hosting 
Core Files & Plugin Updates 
Backups 
Website Recovery 
Storage Space
50GB
Website Security 
Unlimited Hacks & Bug Fixes 
Malware Scan 
Premium Plugins 
Website Support Time 
20 Hours / Yr 
Customer Portal Access 
Staging Site 
Faster Website Speed 
Performance Monitoring 
Google Analytics Integration
Monthly Website Performance Reports 
GeoIP Enabled 
E-Commerce Support 
6 Hours / Yr
Onsite Search Engine Optimization 
SEO Campaign 
20% discount
Development Discount 
Multiple Website Discount 
15%

You'll have peace of mind with our customer care support on your side.

All Support Packages Include

Reliable and Fast Website Hosting

Our clients are hosted on dedicated servers with special software installed for fast loading websites. Our web servers are continuously monitored, updated, and maintained by our staff.

Discounts

Our packages include discounts for multiple websites and multiple website services including web development and SEO.

Local Dedicated Support Team

Our support team is only an email or phone call away to help you with your website or email.

Routine Website Backups

Revert your website to a previously saved version whenever needed.

Security Updates

WordPress and the plugins you use are constantly receiving updates to improve performance and fix security issues. Our WordPress experts handle all the updates keeping your website up to date and secure.

Package Customization

Don’t see the service that you need in our packages? Need more Support time? Not a problem. Our team will work with you to create a custom package that fits your company’s specific needs.

Yes, we offer a 10% & 15% discount for each additional site depending on the support plan you are on.

Absolutely! We have dedicated web servers for our clients only, making your website load very fast! We also find it’s extremely invaluable for your hosting company to be the same company that takes care of your website needs. This allows us to have immediate access to solving any issues and to provide optimal support for our clients.

No, we do not have contracts for support. We want our clients to stay with us because they want to, not because they have to. Over 50% of our clients have been with us for 10+ years, 25% for 5+ years.

Absolutely, you can upgrade or downgrade your account at any time. If you want to make a change to your account please contact support and we will update your account accordingly.

We understand how important it is to have a well-functioning website for your business and that’s why all support packages provide free malware cleanup as well as free website hack clean up.

Yes, WooCommerce is awesome! We have been using it since it was invented.

Once you have an account with us we will create a login for you so that you can contact support directly through our Support Dashboard. You can also contact support via email at [email protected].com or by phone at 512-295-6816. However, the most expedient way to contact support would be through your support dashboard.

Absolutely, we love to build new websites for clients. Read more about our website design services, and check out our most recent work.

Website support time includes technical support on:

  • guiding you on how to make changes to your website
  • adding/changing content
  • adding/changing out images
  • creating new pages/posts
  • CSS modifications
  • custom support videos

Website support time does not include custom development, (PHP, plugins, themes, etc), updating custom code, graphic design or building out a new website or subdomain.

Yes, we’ve been providing SEO services for almost two decades and our SEO consultations are always free!

We love supporting nonprofits. We provide all non-profits ( with proper documentation) a 10% discount on all services we provide, not just the support packages.

Still Have Questions?
Let Us Know!

Premium Support Package

Join the Josiesque Designs Family

 

Submit your information and we’ll review the eligibility of your website(s).

Eligibility review is required to ensure that we can properly support and safely host your website(s) on our dedicated servers.

Once approved we will send over an electronic service agreement that clearly outlines our commitment to you, your business, and your website(s).

Advanced Support Package

Join the Josiesque Designs Family

 

Submit your information and we’ll review the eligibility of your website(s).

Eligibility review is required to ensure that we can properly support and safely host your website(s) on our dedicated servers.

Once approved we will send over an electronic service agreement that clearly outlines our commitment to you, your business, and your website(s).

Basic Support Package

Join the Josiesque Designs Family

 

Submit your information and we’ll review the eligibility of your website(s).

Eligibility review is required to ensure that we can properly support and safely host your website(s) on our dedicated servers.

Once approved we will send over an electronic service agreement that clearly outlines our commitment to you, your business, and your website(s).